By MITCH MAIMAN // “Servant management” leadership techniques are not new. This leadership concept, founded in 1970 by Robert Greenleaf, is broadly based on a philosophy that says the manager’s role is to serve the staff. The manager becomes an enabler for the staff, maximizing their operational performance and developing higher skills and capabilities. Skip Prichard, president and CEO of the global Online Computer Library Center, does a wonderful job succinctly defining the qualities of…

By AMBROSE CLANCY // You know cider, right? That’s the stuff in plastic jugs you buy at a supermarket or a roadside stand out east when the leaves begin turning in October. When you’re home, you take a taste and begin wondering how to spell “hyperglycemia” so you can immediately Google it. It goes in the refrigerator, and before Thanksgiving has turned cloudy and vile. Right? No, you don’t know anything about cider. Americans are…