Contact Solutions

Verint buys Virginia ‘customer care’ firm

Verint Systems Inc. has acquired a Virginia-based cloud- and mobile-solutions firm, moving the Melville software company a step closer to global actionable-intelligence supremacy. The undisclosed deal for Contact Solutions, a provider of real-time “contextual customer-care solutions,” comes in response to increasing consumer and business use of social networks, mobile devices and new digital technologies, according to Verint Systems. Those changing patterns are driving the need for “omnichannel customer engagement,” the company said, making the acquisition…