With billions in play, opioid settlements turn political
By TERRY LYNAM // To those who’ve lost a loved one, it’s blood money: $55 billion in court settlements to be paid out in response to the 900,000 American lives…
McKinsey and Company
As staffs dwindle, post-COVID nonprofits seek answers
By JEFFREY REYNOLDS // Long Island relies on community-based nonprofit organizations to feed the hungry, shelter the homeless, heal the anxious, support the depressed and addicted and otherwise help our…
Customer experience must lead digital transformation
By BOB ISAKSEN // Digital demands on companies skyrocketed during the pandemic, as workers went remote and consumers spent more time online. As we enter the new year, companies should…
After COVID, mom and pop face a big e-commerce risk
By ADAM HABER // The pandemic has permanently changed consumer behavior. The vast majority of consumers, better than 90 percent, now see two to three days as a baseline for…
Food-and-bev biz must adapt as supply chains suffer
By NANCY PAK // The COVID pandemic dramatically reminded us of the role cookie snacks and other comfort foods play in confronting disruptions to our traditional social connections – and…
The long and short of it: Yes, Millennials pay attention
By DAVID CHAUVIN // Of all the misconceptions about Millennials – a group that will comprise 50 percent of the workforce by 2020 – the one that annoys me most…