Skip Prichard

To spark innovation, the master becomes the servant

By MITCH MAIMAN // “Servant management” leadership techniques are not new. This leadership concept, founded in 1970 by Robert Greenleaf, is broadly based on a philosophy that says the manager’s role is to serve the staff. The manager becomes an enabler for the staff, maximizing their operational performance and developing higher skills and capabilities. Skip Prichard, president and CEO of the global Online Computer Library Center, does a wonderful job succinctly defining the qualities of…