A Merrick-based water company servicing more than a quarter-million Nassau County customers has a new boss.
New York American Water, a subsidiary of New Jersey-based American Water Works Co., has named Carmen Tierno president, effective March 1. Tierno succeeds Brian Bruce, who has been named president of American Water’s West Virginia affiliate.
Tierno, who earned an MBA from Rutgers University, is currently a senior operations director at subsidiary New Jersey American Water and boasts more than 25 years of water industry experience, including two full decades with American Water. In his current role, he’s responsible for safety, distribution, field customer service, meter reading and other critical functions across four densely populated New Jersey counties.
He will now assume control of a fledgling New York operation looking to expand on its base of roughly 325,000 customers in northern Nassau.
American Water COO Walter Lynch commended Bruce “for his leadership in New York” and noted company principals were “excited for [Tierno] to join the New York team.”
“Carmen has been a great asset to New Jersey American Water in a variety of roles,” Lynch said in a statement. “I know his experience in all aspects of the water industry and his commitment to customer-service excellence will suit him well in this new role.
“We are so pleased to see both Brian and Carmen take on new, expanded roles.”
The parent company – self-billed as “the largest and most geographically diverse publicly traded U.S. water and wastewater utility company” – dates back to 1886 and services an estimated 15 million people in 47 states and Canada through local subsidiaries.
In March 2016, New York American Water acquired the 93-customer Mill Neck Estates Water System in Mill Neck Village. Last month, the Merrick subsidiary announced it was offering up to $10,000 in grants to support community-oriented groundwater projects.